User Privacy Policy

This Privacy Policy explains how we at Kingdom collect, use and protect the personal data you give us when you register, play or otherwise interact with our services. We take your privacy seriously and set out below the types of information we handle, how it is used, who we may share it with, and the choices and rights available to you.

Types of data we collect

Personal data

When you create an account or verify your identity we collect personal information such as your full name, date of birth, address, email address and telephone number. We may also collect identity documents and payment details for verification and anti‑money‑laundering checks.

Technical data

We collect data about the device and browser you use, IP address, language settings, and usage information such as pages visited and session times. This technical data helps us keep your account secure and improve site performance.

Transactional and activity data

We record transactional data including deposits, withdrawals, bets and wins, together with game activity and account settings. This information is used for account management, dispute resolution and responsible gambling monitoring.

How we use your information

We use your data to provide and operate the service, process payments, verify identity and comply with legal obligations. We also use information to monitor for fraud and suspicious activity, to provide customer support, and to respond to regulatory or law enforcement requests. Where permitted, we may use anonymised or aggregated data for analytics and service improvement.

Data protection and storage

We store personal data securely and retain it only for as long as necessary for the purposes described, including to meet legal, regulatory and accounting requirements. We use industry standard technical and organisational measures to protect your data, including encryption in transit, access controls and regular security reviews. Access to personal data is restricted to authorised staff and service providers who need it to perform their duties.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, support login and security features, and for analytics and marketing. You can manage cookie settings in your browser or via any cookie controls we provide. Some features of the site may not work correctly if cookies are disabled.

Information sharing and third parties

We may share your information with payment processors, identity verification vendors, game providers, and other third‑party service providers who assist us in operating the service. We also share data where required by law or to protect our rights. All third parties are vetted and bound by contractual data protection obligations.

Access, correction and deletion of data

You can access or update most account information via your account settings. To request a copy of personal data, correction or deletion, contact our support team. We will respond to valid requests in line with applicable data protection requirements, while noting that certain records may need to be retained for legal or regulatory reasons.

Your rights

You have rights regarding your personal data including the right to access, correct, restrict processing, object to processing and request portability where applicable. You may also withdraw consent for direct marketing at any time. To exercise these rights contact our support team and provide sufficient detail to locate your account.

Privacy policy updates

We may update this policy from time to time. Material changes will be notified via the site or email where appropriate. The date of the latest revision is shown on the site. If you have questions about this policy, please contact [email protected].